DISPATCH & DELIVERIES

Postage – Free for orders above AUD 150
Orders within Australia add AUD 11.00. All other orders add AUD 25.00.
All our items are made by hand. Delivery time is 7-10 working days.
Goods are dispatched via EMS International Courier with a tracking number and will require a signature upon delivery. You will be informed of dispatch & tracking number by e-mail
Once goods are received into Australia the item will be delivered by Australia Post unless otherwise informed.
If for some reason no one is available at the nominated address at the time of delivery, your parcel will be at a Australia Post office. The location will be indicated when you track your parcel.
Mel & Steff will not be responsible for items you fail to collect from Australia Post.

 

RETURNS or EXCHANGES

Our returns or exchange policy extends only to items brought directly from Mel & Steff.
If you are not satisfied with the item purchased, we offer a 7 day money back guarantee or exchange from the time you received the item.
Please contact us within 7 days at Email: sales@melandsteff.com, Phone: +61-2 8005 1508 to obtain approval for return or exchange. Our preferred method of contact is via e-mail.
All items must be returned sealed within their original packaging. The return policy does not extend to items used or damages after delivery.
Freight charges for exchanged items will be at the expense of the customer.
The customer is responsible for safe return of goods. We recommend registered post with tracking & signature on delivery. Mel& Steff will not be responsible for lost or damaged items in transit.

 

TERMS & CONDITIONS

Please take a few minutes to read the terms and conditions of use. If you do not agree with the terms and conditions please do not use this website.
Our registered name is Four Silvers Pty Ltd trading as Mel & Steff Gifts. ABN – 59 101 386 083. Please refer to our company details section.
Delivery of items – Please refer to our delivery section.
Return or exchange and refund policy – Please refer to our returns section.
All our items are HANDMADE & HAND DRAWN. Each doll is Unique, therefore, slight variations in look, colour and fabric, may vary from the images. Please refer to our refund section.
We undertake customised orders. However custom orders will take longer to be made. Delivery time will be informed at the time of accepting the order.
We respect your privacy and will use personal information only for the purpose it is handed over to us. We do not pass on your personal details knowingly to a 3rd party.
Without prior consent you must not copy, reproduce, modify, distribute, imitate, publish or exploit this website.

 

COMPANY INFORMATION

Registered name – Four Silvers Pty. Ltd.
Trading as – Mel & Steff Gifts
ACN – 101 386 083
ABN – 59 101 386 083
Registered Address – 14/29-31 Haven Court, Cherrybrook, NSW 2126, Australia
Telephone – +61 2800 51508
E-mail – sales @melandsteff.com
Post – P.O. Box 55, West Pennant Hills, NSW 2125, Australia

 

PRIVACY

We respect your privacy and will use personal information only for the purpose it is handed over to us. We do not pass on your personal details knowingly to a 3rd party.